Below is a list of the most commonly asked questions from our members. Click on the question to view the answer.
Below is a list of the most commonly asked questions from our members. Click on the question to view the answer.
Passwords necessary to complete the enrollment process will be sent via email and text message to the email address and contact number provided.
Yes, there is. The member number is a unique number assigned to each member upon joining the Credit Union. Each account under your member profile has its own account number. For example, if you have a loan, it will have its own account number. This will be the case for each account.
Your member number can be accessed from physical statements and in-branch receipts. In the event you do not have access to these, you can contact us via PBX at 430-5900 or visit us in-branch.
Your account number can be accessed from physical statements and in-branch receipts. In the event you do not have access to these, you can contact us via PBX at 430-5900 or visit us in-branch.
Please follow the steps outlined below:
One-time passwords are a form of strong authentication, providing much better protection to online banking platforms, corporate networks, and other systems containing sensitive data.
The OTP will be sent to either the mobile number or email address registered with the COB Credit Union.
Yes. The Online ID and Password are the same for both platforms.
NB: Transfers can only be done to Shares and Deposits Accounts
NB: Including a description helps you to recall the purpose of your transfer
The Deposits Account Number and Shares Account Number are extremely important for your transfer to be successful. These numbers are visible in both the Mobile App and Online Banking platforms.
Top Ups can only be facilitated to mobile devices with Flow contact numbers at this time.
NB. Alerts for transfers from your accounts are automatically sent to your email.
You can call our contact centre at 430-5900 for any assistance during regular working hours.