Online Member Portal
Want to use the larger screen and keyboard on your laptop or desktop? You can do many of the same tasks through our Online Member Portal as you can in the C.O.B Mobile App.
Securely manage your accounts anytime, anywhere with the Online Member Portal
Check Your Balance
Quickly and securely review your account balance at any time of the day
Transfer Funds
Between your accounts, other members and financial institutions!
Pay Your Bills
Easily pay bills from anywhere – right from your computer
View Exchange Rates
Get the most up-to-date exchange rates you can rely on
Everyday financial services made easy
View your account summary and historyInstantly transfer funds to your accounts and other financial institutionsMake loan paymentsLocal and International Transaction ControlsGet transaction AlertsMobile Top-ups (Flow Only at the time)
Here’s how to sign up:
Click a “Sign Up Now” button
Take some time to review the E-Sign Agreement
Select the checkbox having read and agreed to the terms. Then select “Agree.”
Enter your Member Number, your Shares account number, a valid email address, then select “Submit”
You will see the “Registration Success Page.” Select “OK”. You will then receive an email that will outline the next steps. Congratulations!
Online Member Portal Information Hub
Online Member Portal Enrollment FAQs
– Your mobile number (Must match what we have in our system)
– Your email address (Must match what we have in our system)
– Your Member Number
– Your Shares Account Number
Passwords necessary to complete the enrollment process will be sent via email and text message to the email address and contact number provided.
Yes, there is. The member number is a unique number assigned to each member upon joining the Credit Union. Each account under your member profile has its own account number. For example, if you have a loan, it will have its own account number. This will be the case for each account.
Your member number can be accessed from physical statements and in-branch receipts. In the event you do not have access to these, you can contact us via PBX at 430-5900 or visit us in-branch.
Your account number can be accessed from physical statements and in-branch receipts. In the event you do not have access to these, you can contact us via PBX at 430-5900 or visit us in-branch.
One-time passwords are a form of strong authentication, providing much better protection to online banking platforms, corporate networks, and other systems containing sensitive data.
The OTP will be sent to either the mobile number or email address registered with the COB Credit Union.
The OTP will be sent to either the mobile number or email address registered with the COB Credit Union.
Yes. The Online ID and Password are the same for both platforms.
Money Transfer FAQs
(1) Select “Between My Accounts”
(2) Select “From” Account
(3) Select “To” Account
(4) Input the Amount you wish to Transfer
(5) Include a Description if you wish
(6) Select “Submit”
NB: Transfers can only be done to Shares and Deposits Accounts
(1) Select “Third Party at COB Credit Union”
(2) Select “Manage Payees” (Mobile app)
(3) Select “Enroll”
(4) Ensure you have the member’s Account Number
(5) Input the member’s Full Name, Nickname, and Account Number
(6) Select “Submit”
(7) After enrolling the member, you will see the person’s nickname listed under the “To” category
(8) To complete a transaction:
>> Select “From” Account
>> Select “To”
>> Input the Amount you wish to Transfer
>> Include a Description if you wish
NB: Including a description helps you to recall the purpose of your transfer
(1) Select “Other Local Bank”
(2) Select “Manage Payees”
(3) Select “Enroll”
(4) Ensure you have the member’s Account Number and Bank (including branch)
(5) Input the member’s Full Name, Nickname, Account Number
(6) Select the “Bank” and “Currency”
(7) Select “Submit”
(8) After enrolling the member, you will see the person’s nickname listed under the “To” category
(9) To complete a transaction:
>> Select “From” Account
>> Select “To”
>> Input the Amount you wish to Transfer
>> Select from the ACH Purpose dropdown list
(1) Select “Send Money by Email/SMS”
(2) Select “From” Account
(3) Select either the “Email” or “Phone Number” option
(4) Input the person’s email address or phone number
(5) Click on the magnifying glass icon
(6) If the person’s email address is not found, input the person’s First Name and Last Name
(7) Input the Amount you wish to Transfer
(8) Include a Description if you wish
(9) Select “Submit”
(1) Click on the Loan account.
(2) Click on “Make Payments”
(3) Select the account you wish to Pay from.
(4) Enter the amount.
(5) Enter a description if you wish.
(6) Click Submit.
The Deposits Account Number and Shares Account Number are extremely important for your transfer to be successful. These numbers are visible in both the Mobile App and Online Banking platforms under the “Deposit Accounts” section.
Bill Payment FAQs
(1) Select “Pay Bill”
(2) Select “Manage Payees”
(3) Select “Enroll Payee”
(4) Select Biller Name from the list provided
(5) Select Continue
(6) Input the “Reference No.” – Account Number
(7) Input “Payee Nickname” – A nickname for the biller
(8) Select “Submit”
(9) After enrolling the payee, you will see the biller’s nickname listed under the “To” category
(10) To complete a transaction:
>> Select “Pay From” Account
>> Select “Pay To”
>> Input the Amount you wish to Pay if the generated balance is $0.00 or not the amount you wish to pay
>> Include a Description if you wish
Top-up FAQs
(1) Select “Top Up”
(2) Select “Manage Payee”
(3) Select “Add”
(4) Input a “Nickname”
(5) Input Mobile Number (2461234567)
(6) Select “Mobile Carrier”
(7) Select “Submit”
(8) To perform a Top Up:
>> Select “From” Account
>> Select “Top up Number”
>> Input the Recharge Amount you wish to top up with (The amount you want to do the top-up for)
>> Include a Comment if you wish
Top Ups can only be facilitated to mobile devices with Flow contact numbers at this time.
General Interface FAQs
(1) Click the 3 lines at the bottom right hand corner of the login screen.
(2) Select “Forgot Password” from the dropdown box.
(3) Enter the required information.
Click here for an illustration of where to find it in the app
(1) Navigate the to online member portal, click here
(2) In the login box to you right of the screen, navigate to the bottom of the box
(3) Select “Forgot your password”
(4) Follow the prompts to reset your password
(1) Click on more at the bottom right corner (Mobile App).
(2) Click on options. For online member portal simply click on the “Settings” Icon.
(3) Click on “Alert for Card Transactions.”
(4) Change the toggle to green.
(5) Completed.
NB. Alerts for transfers from your accounts are automatically sent to your email.
Support FAQs
You can call our contact centre at 430-5900 for any assistance during regular working hours.