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Our Policies

City of Bridgetown Co-operative Credit Union Ltd is owned by its members and run by a Board of Directors you elect. You can be confident that your financial privacy is a top priority of this Credit Union. We take this opportunity to explain how we collect, use and safeguard your personal financial information. If you have any queries or comments, please contact a member service representative at (246) 430 5900.

City of Bridgetown Co-operative Credit Union Ltd collects information about you from the following sources:

  • information we receive from you on applications or other forms;
  • information about your transactions with us or others;
  • information we receive from any consumer reporting agency.

1. We recognise our obligation to keep information about you secure and confidential and we carefully manage this information to give you the best service with the most convenience. We keep all of this information secure because we value your trust and we will always handle information about you with care.

  • Access to information is limited to those associates who need to know it in order to provide products and services to you, or to support those products and services.
  • We are bound by a code of ethics that requires confidential treatment of information and our staff is subject to disciplinary or legal actions if they fail to adhere to our strict standards.
  • We maintain physical, procedural and electronic safeguards to protect all member information.
  • We are constantly assessing new technology to protect all our data and information and to upgrade our system when it seems appropriate.

2. Keeping information for you accurate and up-to-date is very important to us and making sure it stays accurate, is our first priority. In order to do that we have provided you with access to information through the telephone and online technology. We will always respect your privacy using the most modern safeguards possible in order to hold all information confidential and secure. To protect that information, we have developed several innovative precautions in physical, electronic and procedural standards that are compliant with the Laws of Barbados.

  •       We encrypt all data to prevent interception by a third party.
  •       We employ the use of firewalls and routers.
  •       We password-protect all accounts.
  •       We background check and carefully screen all employees who have access to any of your information.

We restrict access to non-public personal information about you to those employees who have a specific business in utilising your data. Our employees are trained in the importance of maintaining confidentiality and member privacy as well as in the use of physical, electronic and procedural safeguards that we have put in place.

To help maintain the protection we have put in place for you, we need your help and we suggest the following steps:

  • Don’t give your ID or password to anyone
  • Remember to sign-off when you complete a secure online transaction.
  • Change your password regularly.
  • Watch for the secure connection symbol icon (lock in the corner of your screen) before transmitting confidential information.

Under no circumstances do we offer or provide information to any companies for the purpose of independent telemarketing or direct mail marketing. Only the specified information required by law, court order or subpoena will be dispersed.

We encourage you to call or email us if you receive incomplete or inaccurate information and we will promptly provide technical support. If at any time you feel that we have handled your information in a less than professional manner, please contact your Account Representative and we will thoroughly investigate your concerns or complaints.